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Store Policy

Please verify that your order is correct before submitting your order with us. Unfortunately, we cannot add or remove items from your order once it is sent to our packaging floor.

**If you have received an incorrect item, you must notify us within 24 hours from the date your order was received via email for a request ticket. **

Refunds, returns, &  exchanges (US orders only)

NO CASH REFUNDS

We have a 14-day return policy. If you no longer want your unused/unopened products, contact us within 14 days of receiving them, and we will give you the option to return the product for store credit. We will only accept unused/unopened products as a return. We do not accept returns on international orders.

Several types of products are exempt from being returned. Many of our products are handmade. Due to the nature of the products, all sales are final and are not subject to return.

The following items are exempt from our return policy:

  • Digital educational resources and consultations services
  • Hydratherma Naturals products
  • Kaike products
  • Curl Mix
  • Hair (human and synthetic)
  • Shipping and handling charges
How do I get store credit for my return?

The store credit option applies to unused/ unopened items only.

Online orders:  Eligible items must be postmarked within five days of receiving the return label. Our returns department will subtract the cost of your prepaid shipping label and process your store credit upon receipt. Once processing is complete, you will receive notification of your store credit (minus the cost of shipping) via email.

Store credit in which a return label is issued is limited to one return per 30-day period. Additionally, we are unable to give store credit on orders placed with store credit.

In-person orders:  Eligible items must be returned within 14 days of your original purchase. A sales associate will process your store credit upon receipt. Once processing is complete, you will receive a voucher for store credit.

Store credit vouchers are limited to one per 30-day period. Additionally, we are unable to give store credit on orders placed with store credit.

Can I exchange a product?

Unfortunately, we do not offer exchanges.

Cancellations

We cannot recall packages after they have shipped, and we must treat all shipped orders as returns. Please note that once your order has shipped, shipping charges are non-refundable.

Please send all returns to:

Bold Kulture Returns Dept. 14422 Shoreside Way STE 110-136 Winter Garden, Fl 34787

Shipping

Free shipping applies ONLY to orders placed in the US

Bold Kulture Beauty strives to ship your order as quickly as possible. Orders will be processed within 24-48 hours of receipt and dispatched to the shipping carrier within 1 – 3working days. Standard shipping times are not guaranteed or promised.

Orders are shipped daily, excluding Sundays, US federal and national holidays, and in the event of inclement weather. Orders received after 11am on the ship days will ship out on the next shipping day.

Our primary carriers are United States Postal Service (USPS) and UPS.

International Shipping

At this time, we ship to the US, its territories, and Canada.   

Bold Kulture Beauty is not responsible for any duties, brokerage fees, or customs charges you may incur.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Bold Kulture Beauty or other parties as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping delays or product availability. 

Invalid address or undeliverable packages

Invalid address: The customer is responsible for supplying Bold Kulture Beauty L.L.C. with a valid shipping address. Should we be unable to verify your address during processing, we will notify you requesting clarification. Please respond with your complete address, including all necessary components for shipping (apartment number, full street name, etc.). Should we not hear from you by the date requested, our orders department will refund your order.

Old/ incorrect address: Bold Kulture Beauty L.L.C is not responsible for or obligated to reship items delivered to your “old/incorrect address.”  It is the customer’s responsibility to ensure the address information is correct before submitting the order.

Undeliverable packages: upon receipt of returned packages labeled “undeliverable,” we will notify you requesting clarification. Please respond with your complete address, including all necessary components for shipping (apartment number, full street name, etc.). Should we not hear from you by the date requested, our orders department will refund your order minus shipping costs.

Should the customer decide to correct the address and collect the order, additional shipping charges will be billed and required before your order can ship. We will not reship undeliverable items until a shipping payment is received from the customer.

Should the customer decide not to proceed with the purchase, they will receive credit for the purchase minus shipping costs.

Damaged Items

If your item arrives damaged, please photograph the package, including the box and padding it came in. Email beauty@boldkulture.com within 24 hours of delivery concerning the condition of your parcel, and we will do our best to resolve the problem for you. Bold Kulture Beauty does not offer cash refunds for damaged items.

Credits and replacement orders are subject to the discretion of the orders department and are handled on a case-by-case basis. Orders eligible for replacement will receive further instruction, including a return label for the damaged order. Parcels eligible for return must be postmarked within five business days of receipt of the return label. Following receipt, a replacement order will ship to you.

Lost or stolen items

Once items ship from our location and a tracking number is provided, Bold Kulture Beauty is no longer responsible for your order. Items in your order will not be refunded or replaced if the shipment does not end up in the buyer’s possession. Additionally, items with a shipment status of delivered can not be replaced or refunded.